TERMS AND CONDITIONS

1. Definitions

• "Seeker" means a user who uses the Platform to find and book home services.
• "Provider" means an independent service provider (e.g., maid, plumber, electrician, cook, carpenter, handyman) listed on the Platform who offers services to Seekers.
• "Booking" means a service request made by a Seeker to a Provider through the Platform.
• "Booking Fee" means the fee charged by LocalUncle to a Seeker at the time of Booking, processed via Razorpay, to confirm and secure a Provider's time slot.
• "Service Fee" means the amount payable by the Seeker directly to the Provider for the actual home service performed, as agreed between them.

2. Nature of the Platform

LocalUncle is a marketplace that connects Seekers with independent, third-party Providers. Please read this section carefully — it defines the relationship between you, LocalUncle, and the other party to your Booking.

• LocalUncle is not an employer, agent, or representative of any Provider. Providers are independent contractors who operate their own business and set their own pricing and terms.
• LocalUncle is not a party to the service contract formed between a Seeker and a Provider. That contract exists directly between the Seeker and the Provider.
• LocalUncle does not control, supervise, or direct how a Provider performs a service, and does not guarantee the quality, timeliness, safety, or outcome of any service.
• Providers set their own pricing under different models (per unit, per day, per month, or per job) — LocalUncle does not fix or standardize Provider pricing.
• By using the Platform, you acknowledge and accept this facilitator role.

3. Eligibility

You must be at least 18 years old and capable of entering into a binding contract under Indian law to use the Platform. By registering, you confirm that the information you provide is accurate and that you meet these requirements.

4. Seeker Terms

• Seekers can browse Provider listings, request Bookings, and communicate with Providers through the Platform.
• At the time of Booking, Seekers pay a Booking Fee through Razorpay to confirm the slot with the Provider.
• The Service Fee for the actual work performed is paid by the Seeker directly to the Provider, outside the Platform, as agreed between them. LocalUncle is not involved in, and does not process, this payment.
• Seekers are responsible for clearly communicating their requirements to the Provider and for being reasonably available/accessible at the scheduled time.

5. Provider Terms

• Providers must complete onboarding, including submission of identity proof, address, and photos, before being listed on the Platform.
• Providers are solely responsible for the quality, safety, and legality of the services they perform.
• Providers set and are responsible for their own pricing, communicated clearly to Seekers.
• Providers must show up for confirmed Bookings and communicate promptly with Seekers regarding any changes or delays.
• Repeated no-shows, fraud, or misconduct may result in suspension or removal from the Platform (see Section 9).

6. Booking Fees, Payments, and Cancellations

7. Provider Verification

LocalUncle collects identity proof and details from Providers as part of onboarding, to support trust and safety on the Platform. This verification is intended to confirm identity and is not equivalent to a comprehensive police or criminal background check. Seekers are encouraged to exercise their own reasonable judgment when engaging any Provider.

8. Ratings and Reviews

Seekers may rate and review Providers after a completed Booking. Reviews must be honest and based on genuine experience. LocalUncle may remove reviews that are fraudulent, abusive, or violate these Terms, and may take action against accounts found to be posting fake reviews.

9. Suspension and Termination

LocalUncle may suspend or terminate a Seeker's or Provider's account, without prior notice, in cases including but not limited to:

• Fraudulent activity or misrepresentation
• Repeated no-shows or last-minute cancellations
• Harassment, abuse, or unsafe conduct toward another user
• Violation of these Terms

You may also close your own account at any time by writing to support@localuncle.in.

10. Limitation of Liability

To the maximum extent permitted by law:

• LocalUncle is not liable for any loss, damage, injury, theft, or dispute arising from the interaction, Booking, or service performed between a Seeker and a Provider.
• LocalUncle does not guarantee that any Provider will be available, punctual, or that a Booking will be completed successfully.
• LocalUncle's total liability to any user, for any claim arising out of the use of the Platform, shall not exceed the Booking Fee paid by that user for the relevant Booking.
• The Platform is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied.

11. Indemnification

You agree to indemnify and hold LocalUncle harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your use of the Platform, your violation of these Terms, or your interactions with another user (Seeker or Provider).

12. Intellectual Property

All content on the Platform, including the LocalUncle name, logo, "#OneHomeOneApp" tagline, design, and text, is the property of LocalUncle and may not be copied, reproduced, or used without prior written permission.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. Updates will be posted on this page with a revised "Last updated" date. Continued use of the Platform after changes take effect constitutes your acceptance of the revised Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising out of or relating to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts in Chandigarh, India.

15. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for LocalUncle is:

16. Contact Us

For any questions about these Terms, contact us at: