Terms and Conditions

1. Definitions

• "Seeker" means a user who uses the Platform to find and book home services.
• "Provider" means an independent service provider (e.g., maid, plumber, electrician, cook, carpenter, handyman) listed on the Platform.
• "Booking" means a service request made by a Seeker to a Provider through the Platform.
• "Booking Fee" means the fee charged by LocalUncle to a Seeker at the time of Booking to confirm a Provider's time slot.
• "Service Fee" means the amount payable by the Seeker directly to the Provider for the home service performed.

2. Nature of the Platform

LocalUncle is a marketplace connecting Seekers with independent Providers.

• LocalUncle is not an employer, agent, or representative of any Provider. Providers are independent contractors who operate their own business.
• LocalUncle is not a party to the service contract formed directly between a Seeker and a Provider.
• LocalUncle does not direct how a Provider performs a service, and does not guarantee the outcome of any service.
• Providers set their own pricing under different models — LocalUncle does not fix Provider pricing.

3. Eligibility & User Accounts

You must be at least 18 years old and capable of entering into a binding contract under Indian law to use the Platform. You agree to maintain accurate, up-to-date account details.

4. Payments & Cancellation

• Booking Fees are processed securely online via official payment gateways.
• Service Fees for actual work performed are paid directly by the Seeker to the Provider.
• Cancellations requested at least 2 hours before scheduled slot are eligible for full booking fee refunds.

5. Contact & Support

For any questions regarding these Terms & Conditions, please contact us at support@localuncle.in.